Privacy Policy

Effective Date: January 1, 2025

Master Door and Crown ("we," "us," or "our") operates the website masterdoorandcrown.com and provides custom wood door and trim services to residential clients in Ventura County, California. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us for services.

By using our website or submitting an estimate request, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information only when you voluntarily provide it to us through our contact and estimate request form. The information we may collect includes:

• Name — to address you properly and identify your inquiry
• Phone number — to contact you by phone to discuss your project
• Email address — to respond to your estimate request in writing
• City — to confirm your location is within our service area
• Project description — details you choose to provide about your door or trim project
• How you heard about us — optional, used to understand which marketing channels are effective

We do not collect payment information, social security numbers, government ID numbers, or any sensitive personal information. We do not collect information from children under 13.

Automatically Collected Information

Like most websites, our hosting provider (Cloudflare Pages) may automatically log basic technical information such as your IP address, browser type, and pages visited. This data is aggregated and used only for security and performance monitoring. We do not use tracking pixels, advertising cookies, or behavioral analytics tools.

2. How We Use Your Information

We use the information you provide exclusively for the following purposes:

• To respond to your estimate request and schedule an in-home consultation
• To communicate with you about your specific project
• To contact you by phone or email as requested
• To understand how clients find us (if you provide referral source information)

We do not use your information for automated decision-making, profiling, or any purpose other than responding to your direct inquiry.

3. How We Share Your Information

We do not sell, rent, trade, or share your personal information with any third party for commercial purposes.

Your form submissions are processed through Web3Forms, a form submission service that delivers your inquiry to our email inbox. Web3Forms acts as a data processor on our behalf and does not retain or use your information for any purpose other than delivering your submission to us. You can review Web3Forms' privacy practices at their website.

We may disclose information only if required by law, court order, or to protect our legal rights.

4. Data Retention

We retain the information you provide for as long as necessary to respond to your inquiry and manage any resulting service relationship. If you request that we delete your information, we will do so promptly, subject to any legal retention obligations. Email communications are retained in our inbox and subject to our email provider's standard retention policies.

5. Your Rights Under the California Consumer Privacy Act (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purpose for collecting it, and any third parties with whom we share it.
• Right to Delete: You may request that we delete the personal information we have collected about you, subject to certain exceptions permitted by law.
• Right to Correct: You may request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale: We do not sell personal information. There is nothing to opt out of.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, contact us at [email protected] or by phone at (805) 404-0751. We will respond to verified requests within 45 days as required by California law.

6. Security

We take reasonable precautions to protect your personal information. Our website is served over HTTPS. Form submissions are transmitted securely. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website contains links to Unsplash for stock photography. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: (805) 404-0751
• Service Area: Ventura County, California